Client Reviews

Excellent
Based on 34 reviews
Deborah Cristobal
Deborah Cristobal
2022-02-16
I can't say enough about Mai and her team! She made sure that all the details were covered and even planned out where the furniture was going to go in the new place. She also helped me to prioritize what I should be working on, as this whole process would have been unbearably overwhelming without her and her team. My dad had lost his UC Berkeley class ring and Mai's moving guys found it in my dad's recliner!! It was such a relief that it was found. After the guys moved my parents' possessions and furniture, Mai had 2 lovely ladies (or should I say unpacking angels) who unpacked and put everything away and got rid of the boxes. I can't tell you how happy I was to see my parents' new place with pictures hung and everything looking so homey and welcoming, thanks to Mai's team. I have already been recommending Mai and her team to everyone that I talk to, including a resident in the retirement community that my parents moved out of, the rehab and hospice places and my parents' financial planner. I wish she had a branch in CA and if you are looking for a moving consultant, I would book her ASAP!!
Barbara Fishburn
Barbara Fishburn
2021-10-19
Mia Thompson is the Senior Move Manager of Smooth Transitions, a company that assists people in their move. My husband and I planned to move to Pennsylvania from Arizona . We had lived in a large house for 21 years. We were moving to a house half the size of the one we lived in. Mia met with us and went over the entire procedure. She looked at all our furniture, measured it and was able to show us on floor plans what would fit where in the new place and what was not going to fit. If we changed our minds as to what was going with us, which we did several times, she would change the floor plan. Additionally, she had packers come in and do all the packing for us. They were very good and very fast. Mia recommended a moving company and gave us all the needed details we would need to move. The move day was not as nerve racking as I expected, and the movers took care of all our belongings. Nothing was damaged on the trip. Additionally, Mia did some things after our move that helped us. We would recommend her and her group to anyone. As seniors, we especially appreciated the assistance and it took a lot off of our shoulders.
Tom Wilson
Tom Wilson
2021-08-22
I moved on August 16th and this company is the best there is. Don't even bother calling any others!!! cx
Bill McAdams
Bill McAdams
2021-07-29
Believe me at 72 years old, moving was not an adventure I looked forward to; quite the opposite as I live alone, have physical limitations, and felt very stressed. Mai came for a consultation explaining what they offered and the details of how things would work. When the day came her coordinators and packers came over and took charge. They instructed the movers, who were very nice and helpful as well. By the end of the day, I was settled in to my new apartment with everything unpacked and put away, and I was very relaxed and comfortable, as if I had already lived here a month. Thank you Mai and your professional crew!
Liz Barrick
Liz Barrick
2021-06-05
sharon roe
sharon roe
2021-05-20
Smooth transitions was incredible. We had a very short window of time to be able to downsize my dad to be able to move into a one bedroom retirement living. I was overwhelmed to say the least. Mai came by assess everything we needed to do, and her team even measured the new apartment and did a vision board of where all the furniture pieces we’re going to be. Two wonderful ladies helped my dad go through every single thing in his apartment and decide whether it went to the new apartments or it stayed behind. And then they carefully packed it, the movers moved the boxes and the furniture and then they carefully unpacked everything at the new apartment. They were incredibly kind, and patient with us. And very professional. We were on a budget but they were definitely worth every penny.!!
Leslie Edmonds
Leslie Edmonds
2021-04-27
Very reliable movers. Professional and hard working. They took great care of our furniture and home. No damage and everything moved into the right rooms. Highly recommend these guys!
Brad Carlson
Brad Carlson
2021-03-16
Mai Thompson and her Smooth Transitions team are amazing! They came highly recommended and far exceeded expectations. Mai is professional, personable and takes care of every detail including making sure the furniture that is moved will fit the new location. Her packing team sorts and packs every item carefully and her movers efficiently get everything to the new location. The packing team then unpacks with great attention to detail and organization. Mai also contracts with a great shipper if required. I’ve had Smooth Transitions do two moves and I would highly recommend them.
Barbara Gold
Barbara Gold
2021-03-01
Smooth Transitions was excellent, moving my 94 year old parents. Mai Thompson made a computerized visual model, with the furniture layout so my father could understand which items went to the new place. Ms. Thompson's team packed, moved and unpacked all items from Scottsdale to Ahwatukee. They were on time, and very professional. I highly recommend Smooth Transitions.
Lark Katchur
Lark Katchur
2021-01-18
Mai and her team successfully took the stress out of moving my senior relative. It all worked perfectly . I highly recommend Smooth Transitions Phoenix East Valley.

I am really thankful to work with so many amazing clients. Here are some of their reviews:


5 Star Review:

“Mai and her team are excellent in organizing and packing a move. They
all are calm which directly impacted my anxiety level. Everything was
done in a thorough and thoughtful manner with lots of communication.
She helped me on both ends of the move. The actual movers did a fine job too. I will use her services again, without a doubt.” – Gretchen H. for residential move


5 Star Review:

“I can’t say enough about Smooth transitions! I have used them several times and they never disappoint. They are professional, courteous and always do above what is expected leaving a good impression on our residents and ultimately on us. In our business having a vendor that you can depend on is essential. Thank you, Smooth Transitions!” – Derrik M.


5 Star Review:

“You ladies truly made the transition smooth. You are beautiful, talented and industrious. Thanks for everything. We will definitely recommend you!! ” (for services: floorplan, move management, pack, unpack, set-up home) – Becky W.


5 Star Review:

“My folks decided to move to assisted living in another state. Mai was INDISPENSABLE in this process. We literally could not have done it without her. Mai and her team are organized, efficient, and reliable and Mai herself is pleasant and kind. Her communication is excellent–I always knew exactly what she planned to do, she did nothing without our OK, and she provided constant updates.” (for services: floorplan, estate clear-out, donating and selling remaining items, prepare house to be listed on the market) – Teri G.


5 Star Review:

“Mai is extremely capable in every way. She put together a crew of 7 men and 3 women. In 2 hours she had everything moved from my home to my retirement community. The “staff” was as cordial, respectful and efficient as they could be. If we hired them to play basketball in the NBA, they would be a contender. I would hire Mai to be their coach.” (for services: move management, pack, unpack, set-up home) – David S. (Atria Pointe of Sierra Pointe)


5 Star Review:

“This is a wonderful group. Consider yourself lucky to have them. They go the extra mile in every area.” (for services: move management, pack, unpack, set-up home) – Jan G. (Bella Vista Senior Living)


5 Star Review:

“We used Mai when my mother-in-law recently moved from Ohio to Phoenix and she did an amazing job! She is very well organized, positive and professional. Her team was great and truly a pleasure to work with. Mai and her team have an eye for design and detail and seemed to know just where to put all the many mementos. Mai helped make a very stressful time so much easier on our family and we would highly recommend her and her team.” (for services: move management, unpack, set-up home) – Linda S.


5 Star Review:

“Valerie and Chrissy were wonderful. They made a stressful situation into a very nice experience. Almost like I had my family doing the move. Great Experience!!” (for services: move management, pack, unpack, set-up home) – John L. (Brookdale Senior Living)


5 Star Review:

“Mai is nothing short of AWESOME. Was trying to relocate a family member from a rehab center to a senior center. Two phone calls was all it took for her to pack furniture, rooms, personal items and deliver to his new facility including setting up his new apartment including drawers, wall decorations, etc. She is a BLESSING to have running the show.” (for services: move management, pack, unpack, set-up home) – Dean M. (Avista Senior Living)


5 Star Review:

The move went way better than expected. Everyone was very efficient and good at organizing. Easy to work with. You have a great team. Would recommend Smooth Transitions without any reservations.” (for services: move management, pack, unpack, set-up home) – Martha H.


5 Star Review:

“Our house was overflowing with ‘tons’ of stuff. [They] were not only great workers they were wonderful, understanding people to have around. They were extremely efficient and imaginative. I highly recommend Smooth Transitions” (for services: declutter and organizing) – Robert F.


5 Star Review:

“Thank you for taking care of this at a very difficult time for our family. It was wonderful to be able to turn it over and know everything would be done.” (for services: estate clear-out, donating and selling remaining items)   – Kathy P. (The Oaks)


5 Star Review:

“Mai, Thanks for everything. It was a pleasure.” (for services: packing)   – Susan P.


5 Star Review:

This is our second time to hire Mai to move our Mom and we couldn’t be more grateful for her! She always has a sweet, caring attitude + listens + follows wishes carefully. She is hardworking + efficient + creates a very happy work environment. She is kind + gentle + she gets RESULTS! She doesn’t waste time or effort + we are so grateful to have her help us at a stressful time”  (for services: floorplan, sort, downsize, pack, coordinate move, unpack, set-up home)   – Brian + Terri (Legacy Retirement Residence)


5 Star Review:

Timeliness and Efficiency and going beyond the call of duty.  You made a project that was overwhelming to me much more manageable” – Alan K. (Renaissance Retirement Community)


5 Star Review:

What did you like most about your experience?  “1. Quick response to questions / issues / my changes in plans 2. Very understanding in needs of elderly person and their family in moving situation.  Thank you so much for all of your help.  I couldn’t have done it without you!”  – Jan B. (La Siena)


5 Star Review:

What did you like most about your experience? “Everything. On Time – Organized – Pleasant! You’re wonderful!”   – Dorothy R. (Atria Chandler Villas)


“5 Star Review – Very efficient, took the worry and details off my hands! 

Mai was able to help me with moving at a time I needed the help: after surgery.  I would recommend Smooth Transitions to anyone needing help with moving” Maria F.


“From a scale of 1-5, 5 being great, I give Mai a 500! I have never met a harder worker with more cheer and genuine goodwill toward her clients. Mai has an exceptional quality of care and kindness that she freely doles out to everyone she works with. Her patience with the frustrations of a sudden move, and her grace and compassion during a hectic and confusing time were amazing gifts to our family. She brought in additional help to finish up the job, and her choice of associates highlighted the sweetness of her soul and ability to pick great people to staff her company.

I liked knowing that we were finding the best solutions to a number of problems that I would never have been able to solve on my own. Mai located jewelry dealers, antique dealers, an auction house, a specialized shipping company, shredding options and donation location. She totally streamlined this overwhelming process. It took so much strain and burden off me when I realized that all I had to do was ask Mai what to do! “- Terri I.


5 star rating! What did you like most about your experience with Smooth Transitions?  “Everything”  – Dorothy G.

Call Now Button